Your Heat Pump is not reaching the set temperature. Use this emergency troubleshooting guide.
Emergency: 778-909-5731Follow these emergency steps in order. If at any point you feel unsafe, evacuate and call for help immediately.
Safety First
If you smell gas, suspect carbon monoxide, or see sparks, evacuate immediately and call 911. Do not attempt to operate your system if you suspect a safety issue.
Check the Heat Pump thermostat location for heat sources like lamps or electronics nearby
Verify the Heat Pump thermostat is not in direct sunlight affecting temperature readings
Clean the Heat Pump thermostat interior contacts with compressed air
Check if the Heat Pump thermostat is properly calibrated per manufacturer instructions
Call for Heat Pump service if temperature discrepancy persists
Our emergency team is available 24/7. Call now for immediate assistance.