Introduction
EmergencyHeatPump.ca ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
We collect information that you provide directly to us, including:
- Name, email address, phone number, and address
- Service request details and heat pump information
- Payment information (processed securely through third-party providers)
- Communications with our customer service team
How We Use Your Information
We use the information we collect to:
- Provide emergency heat pump repair and maintenance services
- Schedule and dispatch technicians to your location
- Process payments and send service receipts
- Communicate with you about your service requests
- Send service reminders and maintenance tips (with your consent)
- Improve our services and website experience
Information Sharing
We do not sell your personal information. We may share your information with:
- Our certified technicians who provide services to you
- Payment processors to handle transactions securely
- Service providers who assist in our business operations
- Law enforcement when required by law
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Lodge a complaint with a supervisory authority
Cookies
We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and understand where our visitors are coming from. You can control cookies through your browser settings.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: privacy@emergencyheatpump.ca
- Phone: (604) 555-1234