Blank screen on your Heat Pump thermostat? Follow these emergency troubleshooting steps.
Emergency: 778-909-5731Follow these emergency steps in order. If at any point you feel unsafe, evacuate and call for help immediately.
Safety First
If you smell gas, suspect carbon monoxide, or see sparks, evacuate immediately and call 911. Do not attempt to operate your system if you suspect a safety issue.
Check if other devices in your home have power to rule out a general outage
Remove and reinsert the Heat Pump thermostat batteries making sure contacts are clean
Check the Heat Pump thermostat circuit breaker or fuse if it has a dedicated one
Verify the Heat Pump thermostat is securely mounted to its wall plate
Call for Heat Pump service if the thermostat screen remains blank
Our emergency team is available 24/7. Call now for immediate assistance.