The standing pilot on your Heat Pump has gone out. Follow these emergency relighting steps.
Emergency: 778-909-5731Follow these emergency steps in order. If at any point you feel unsafe, evacuate and call for help immediately.
Safety First
If you smell gas, suspect carbon monoxide, or see sparks, evacuate immediately and call 911. Do not attempt to operate your system if you suspect a safety issue.
Turn the Heat Pump gas control knob to PILOT and hold down the reset button
Light the Heat Pump pilot while holding the reset button continue holding for 30 seconds
Release the Heat Pump reset button and verify the pilot flame remains lit
If the Heat Pump pilot goes out again, the thermocouple likely needs replacement call for service
Our emergency team is available 24/7. Call now for immediate assistance.