Smoke coming from your Heat Pump vent is a serious emergency. Follow these steps immediately.
Emergency: 778-909-5731Follow these emergency steps in order. If at any point you feel unsafe, evacuate and call for help immediately.
Safety First
If you smell gas, suspect carbon monoxide, or see sparks, evacuate immediately and call 911. Do not attempt to operate your system if you suspect a safety issue.
Turn off your Heat Pump immediately at the thermostat and main power switch
Evacuate everyone from the building and call 911 if fire is suspected
Do not attempt to operate the Heat Pump again until inspected by a professional
Check outside for visible flames or excessive smoke from the Heat Pump vent termination
Have your Heat Pump professionally inspected before using it again
Our emergency team is available 24/7. Call now for immediate assistance.