Ice buildup on your Heat Pump can cause system failure. Follow these emergency defrost steps.
Emergency: 778-909-5731Follow these emergency steps in order. If at any point you feel unsafe, evacuate and call for help immediately.
Safety First
If you smell gas, suspect carbon monoxide, or see sparks, evacuate immediately and call 911. Do not attempt to operate your system if you suspect a safety issue.
Turn off your Heat Pump and let the ice thaw naturally do not chip ice off components
Check the Heat Pump defrost cycle by running the system in defrost mode if equipped
Verify the Heat Pump condensate drain is not frozen or blocked causing ice buildup
Ensure the Heat Pump area is properly insulated to prevent condensation freezing
Call for Heat Pump service if ice buildup recurs or defrost cycle is not operating
Our emergency team is available 24/7. Call now for immediate assistance.