The hot surface ignitor on your Heat Pump has failed. Follow these emergency steps.
Emergency: 778-909-5731Follow these emergency steps in order. If at any point you feel unsafe, evacuate and call for help immediately.
Safety First
If you smell gas, suspect carbon monoxide, or see sparks, evacuate immediately and call 911. Do not attempt to operate your system if you suspect a safety issue.
Turn off the Heat Pump and allow the ignitor to cool completely
Listen for the sequence of operation does the Heat Pump ignitor glow when called
Check the Heat Pump ignitor resistance with a multimeter if accessible
Inspect the Heat Pump ignitor for visible cracks or signs of wear
Call for Heat Pump service as hot surface ignitors typically need replacement
Our emergency team is available 24/7. Call now for immediate assistance.