The gas valve on your Heat Pump is malfunctioning. Take these emergency steps immediately.
Emergency: 778-909-5731Follow these emergency steps in order. If at any point you feel unsafe, evacuate and call for help immediately.
Safety First
If you smell gas, suspect carbon monoxide, or see sparks, evacuate immediately and call 911. Do not attempt to operate your system if you suspect a safety issue.
Turn off your Heat Pump and the gas supply valve to prevent unsafe operation
Check if the Heat Pump gas valve is receiving voltage from the control board
Listen for the Heat Pump gas valve clicking when it should open
Verify the Heat Pump gas valve manual shut-off is in the open position
Call for professional Heat Pump service gas valve replacement requires a licensed technician
Our emergency team is available 24/7. Call now for immediate assistance.