Excessive frost on your Heat Pump requires immediate attention. Follow these emergency steps.
Emergency: 778-909-5731Follow these emergency steps in order. If at any point you feel unsafe, evacuate and call for help immediately.
Safety First
If you smell gas, suspect carbon monoxide, or see sparks, evacuate immediately and call 911. Do not attempt to operate your system if you suspect a safety issue.
Turn off your Heat Pump to allow frost to thaw naturally
Check Heat Pump for proper airflow both supply and return
Verify the Heat Pump defrost cycle is activating as designed
Inspect the Heat Pump for dirty coils that may impede heat transfer
Call for Heat Pump service if frost continues to accumulate after thawing
Our emergency team is available 24/7. Call now for immediate assistance.