Seeing sparks from your Heat Pump is a dangerous electrical emergency. Take these steps immediately.
Emergency: 778-909-5731Follow these emergency steps in order. If at any point you feel unsafe, evacuate and call for help immediately.
Safety First
If you smell gas, suspect carbon monoxide, or see sparks, evacuate immediately and call 911. Do not attempt to operate your system if you suspect a safety issue.
Turn off your Heat Pump at the main breaker panel immediately do not touch the unit
Evacuate the area and ensure no flammable materials are near the Heat Pump
Do not attempt to restart or inspect the Heat Pump yourself
Call an electrician and an Heat Pump service technician for professional inspection
Do not use the Heat Pump until it has been fully inspected and repaired by professionals
Our emergency team is available 24/7. Call now for immediate assistance.