The burner on your Heat Pump won't fire. Use this emergency troubleshooting guide.
Emergency: 778-909-5731Follow these emergency steps in order. If at any point you feel unsafe, evacuate and call for help immediately.
Safety First
If you smell gas, suspect carbon monoxide, or see sparks, evacuate immediately and call 911. Do not attempt to operate your system if you suspect a safety issue.
Check that the Heat Pump gas supply valve is in the fully open position
Verify the Heat Pump has power and the ignition system is receiving voltage
Listen for the Heat Pump ignitor operation clicking or glowing when heat is called
Check if the Heat Pump flame sensor is dirty preventing gas valve from staying open
Call for professional Heat Pump service to diagnose burner firing issues
Our emergency team is available 24/7. Call now for immediate assistance.