Heat Pump Maintenance - When to Call - Metro Vancouver

You should call for heat pump maintenance if you notice unusual noises, reduced performance, higher energy bills, or if your system stops working entirely. Don't wait for minor issues to become major problems.

Yes, we provide 24/7 heat pump maintenance for emergencies. If your system fails in the middle of the night or on a holiday, call our emergency line and we'll respond promptly.

For emergency heat pump maintenance, we typically respond within 60-90 minutes. For scheduled service, we can usually arrange an appointment within 24-48 hours.

Some issues require immediate heat pump maintenance, while others can wait for a scheduled appointment. If you have no heat, smell gas, or see water damage, call immediately. For minor issues, scheduling during business hours is fine.

Our busiest times for heat pump maintenance are during winter months and extreme weather events. We recommend scheduling non-emergency service during spring or fall when demand is lower.